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Dip Chakraborty

Business Automation | Platforms | AI Systems

Case Studies

Real-world impact and solutions

Study 1/4
Real-Time Analytics Dashboard
Processing 1M+ events daily

Real-Time Analytics Dashboard

Built a high-performance analytics platform that handles real-time data processing and visualization for enterprise clients

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Mobile-First E-Commerce Platform
Supporting 500K+ concurrent users

Mobile-First E-Commerce Platform

Redesigned entire e-commerce infrastructure for mobile-first experience with real-time inventory management

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AI-Powered Content Moderation
Reviewing 50K+ submissions daily

AI-Powered Content Moderation

Developed machine learning system to automatically moderate user-generated content at scale

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SaaS Multi-Tenant Architecture
Serving 10,000+ companies

SaaS Multi-Tenant Architecture

Architected secure, scalable multi-tenant platform supporting diverse use cases and compliance requirements

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Professional Experience

Jan, 2023 — Present

Software Engineer

PreneurLab Digital

Lead the design, development, and implementation of core software products. Delegate tasks and provide counsel on all aspects of projects. Supervise code assessment to ensure quality and accuracy. Work directly with clients on requirements, SRS documents, and project plans.

TECHNOLOGIES

RAGNLPIoTAWSGCPDockerLaravelFastAPINode.jsReactAlpine.jsVue.jsMySQLPostgreSQL

SKILLS

Agile MethodologiesSystem DesignLeadership
2019 — 2021

Software Engineer

IftiSoft

Managed up to 5 projects simultaneously while meeting tight deadlines. Consulted with clients on optimal system design approaches. Created multiple presentations and proposals monthly for stakeholders.

TECHNOLOGIES

PHPJavaScriptMySQLSystem Design

Community Leadership & Volunteering

2020 – 2022

President

UIU Robotics

A progression from trainee to president, shaped by increasing responsibility, technical ownership, and trust earned across levels, developing judgment in collaboration, decision-making under pressure, and aligning technical ambition with organizational reality.

KEY CONTRIBUTIONS

  • Led a multidisciplinary student organization focused on robotics, embedded systems, and applied AI
  • Initiated and scaled long-term projects aimed at structured skill development and hands-on engineering exposure
  • Coordinated national-level competitions, internal workshops, and peer-mentoring initiatives

SKILLS

LeadershipProject ManagementMentoring
2020 – 2023

Campus Lead

Meta Developer Circle (UIU)

Led a campus-wide developer community by organizing conferences, hands-on sessions, and peer-led knowledge sharing around modern software practices, with direct exposure to evolving ecosystems such as React and PyTorch.

KEY CONTRIBUTIONS

  • Organized F8 yearly conference, developer sessions, knowledge sharing meetups, and hands-on learning initiatives
  • Fostered a peer-driven developer community focused on modern software practices

SKILLS

Community BuildingEvent ManagementTechnical Leadership
2022

Campus Trainer

Arduino

Delivered hands-on training on Arduino and embedded systems, guiding participants from theory to working prototypes with a strong focus on practical debugging, sensor integration, and system-level thinking.

KEY CONTRIBUTIONS

  • Conducted practical training sessions on Arduino and embedded systems development
  • Guided participants through hands-on prototyping with focus on debugging and sensor integration

SKILLS

Training & DevelopmentEmbedded SystemsHands-on Teaching
2024

Executive Member

Bangladesh Robotics Foundation

Supported the planning and execution of robotics and STEM outreach programs, contributing to community engagement, coordination efforts, and the promotion of applied robotics education.

KEY CONTRIBUTIONS

  • Contributed to robotics and STEM outreach program planning and execution
  • Supported community engagement and promotion of applied robotics education

SKILLS

Program CoordinationSTEM AdvocacyCommunity Outreach

Tools & Technologies

Systems & Architectures

Automation Pipelines

Designed event-driven automation pipelines to replace manual operational workflows, supporting high-volume internal operations. Reduced repetitive human actions by ~60–70%, shortened turnaround time across critical flows, and enabled teams to scale operations without proportional headcount growth.

IMPACT

  • ~60–70% reduction in repetitive manual actions
  • Shortened turnaround time across critical flows
  • Enabled operational scaling without proportional headcount growth

TECHNICAL HIGHLIGHTS

Event-driven architectureHigh-volume operations supportWorkflow automation

Payroll & Finance Workflows

Built RBAC-based payroll workflows for 20,000+ users, driven by attendance data with multi-level approvals, notifications, and audit-friendly controls. Improved payout accuracy, reduced payroll disputes, and made financial operations traceable, compliant, and safe to evolve at scale.

IMPACT

  • Serving 20,000+ users
  • Improved payout accuracy
  • Reduced payroll disputes
  • Audit-friendly and compliant operations

TECHNICAL HIGHLIGHTS

Role-based access controlMulti-level approval systemAttendance-driven automationAudit trails

Access Control & Identity Management

Designed a physical access control system using RFID-based devices for a corporate client with 2,000+ daily users. Centralized identity mapping and device synchronization reduced operational costs by ~40% and significantly lowered system-error-related support requests compared to legacy vendor solutions.

IMPACT

  • 2,000+ daily users
  • ~40% reduction in operational costs
  • Significantly reduced support requests

TECHNICAL HIGHLIGHTS

RFID-based access controlCentralized identity mappingDevice synchronizationLegacy system replacement

Customer Purchase & Support Assistant Platform

Built conversational platforms for renowned telecom clients, serving 10,000+ users and handling millions of queries. Integrated payment gateways and RAG-based pipelines, achieving ~90% response accuracy and reducing human support effort by ~20% across customer purchase and support flows.

IMPACT

  • Serving 10,000+ users
  • Handling millions of queries
  • ~90% response accuracy
  • ~20% reduction in human support effort

TECHNICAL HIGHLIGHTS

Conversational AIPayment gateway integrationRAG-based pipelinesTelecom domain expertise

Staff & Capacity Management Systems

Developed staff and capacity management systems used by 300+ daily users, enabling visibility into attendance, workload, and allocation. Improved planning accuracy, reduced last-minute scheduling conflicts, and supported more predictable operational decision-making.

IMPACT

  • 300+ daily active users
  • Improved planning accuracy
  • Reduced scheduling conflicts
  • Enhanced operational predictability

TECHNICAL HIGHLIGHTS

Attendance trackingWorkload visibilityResource allocationCapacity planning

Multi-Module Enterprise Platforms

Worked on SaaS-based, multi-module enterprise platforms designed for long-term extensibility. Established clear module boundaries and shared primitives, enabling independent feature evolution while keeping the overall system stable, maintainable, and scalable.

IMPACT

  • Long-term system extensibility
  • Independent feature evolution
  • Maintained system stability at scale

TECHNICAL HIGHLIGHTS

SaaS architectureModular designShared primitivesScalable foundations

IoT Device Interfaces

Built backend interfaces for IoT devices handling asynchronous events, unreliable connectivity, and device state synchronization. Improved system resilience in real-world conditions and reduced manual intervention during device failures and recovery scenarios.

IMPACT

  • Improved system resilience
  • Reduced manual intervention
  • Handled unreliable connectivity gracefully

TECHNICAL HIGHLIGHTS

Asynchronous event handlingState synchronizationFault toleranceDevice recovery automation

API Orchestration Layers

Designed API orchestration layers coordinating workflows across internal services and third-party integrations. Simplified client logic, reduced duplicated business rules, and improved fault isolation and observability across multi-step operational flows.

IMPACT

  • Simplified client integration
  • Reduced code duplication
  • Improved fault isolation
  • Enhanced observability

TECHNICAL HIGHLIGHTS

Service orchestrationThird-party integrationWorkflow coordinationCentralized business logic

Support Assistants

Developed voice- and video-based support assistants using an agentic approach to guide users through complex systems. Reduced onboarding time, lowered dependency on human support, and improved user comprehension of workflows through guided, contextual interactions.

IMPACT

  • Reduced onboarding time
  • Lowered human support dependency
  • Improved user comprehension

TECHNICAL HIGHLIGHTS

Voice & video interfacesAgentic AI approachContextual guidanceInteractive onboarding

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